LUGO Flowers, LLC dba LUGO Event Group RENTAL & SERVICE TERMS & CONDITIONS

1. GENERAL TERMS

These Terms & Conditions apply to all event rentals, equipment, decorations, professional staffing, and related services provided or arranged by LUGO Flowers, LLC dba LUGO Event Group ("Company," "we," "our," or "us").

By signing a service agreement or accepting a confirmed reservation incorporating these Terms, the customer agrees to the conditions outlined below.

2. RESERVATIONS & PAYMENT SCHEDULE

All reservations are subject to availability, written confirmation, and receipt of the required payments.

Standard Payment Schedule:

• 20% Deposit: Due upon contract signing to secure the event date and services. This deposit is nonrefundable, except as required by law.

• 50% Second Payment: Due fifteen (15) calendar days before the event, plus the full cost of any custom-made or specially ordered products identified in the service agreement, unless otherwise agreed in writing.

• 30% Final Payment: Due no later than twenty-four (24) hours before the event, along with any remaining approved charges.

All balances must be paid in full before the event to guarantee scheduled services. Exceptions to the payment schedule must be approved in writing by LUGO Event Group.

3. RENTALS, STAFFING & SHORT-NOTICE BOOKINGS

For equipment rentals, event staffing, or events booked less than fourteen (14) calendar days before the scheduled event:

• 80% of the total contracted amount is due upfront upon signing.

• The initial 20% portion of the total contracted amount is nonrefundable, except as required by law.

• The remaining 20%, plus any outstanding approved charges, is due no later than twenty-four (24) hours before the event.

Custom-made or specially ordered products may require additional advance payment, as disclosed in the service agreement.

4. ACCEPTED PAYMENT METHODS

LUGO Event Group may accept credit cards, debit cards, electronic bank transfers (ACH), cashier's checks, and personal checks, subject to Company approval.

Personal checks may be accepted for the initial deposit and second scheduled payment, provided sufficient time is available for the funds to clear.

Personal checks are not accepted for final payments.

Final payments must be made using an approved electronic payment method, cashier's check, or another form of immediately available funds accepted by the Company.

Payments are considered received only after funds have successfully cleared.

5. CANCELLATIONS & REFUNDS

All cancellations must be submitted in writing to info@lugoeventgroup.com at least 72 hours prior to the scheduled event.

The initial 20% reservation deposit is nonrefundable, except as required by applicable law.

Payments received above the initial 20% deposit are refundable in the event of customer cancellation, less:

• The cost of custom-made products specifically ordered or produced for the event.

• The cost of special-order items purchased specifically for the event.

• Other nonrecoverable event-specific costs expressly identified as nonrefundable in the signed service agreement.

Custom-made products, special orders, and any applicable nonrefundable charges must be clearly identified in the service agreement.

Refunds will be calculated based on payments received and applicable documented deductions, subject to law.

6. EVENT CHANGES & RESCHEDULING

Requests to change event dates, locations, equipment, or services must be submitted in writing and are subject to availability and Company approval.

Previously paid deposits may be transferred to a rescheduled event only with written authorization from LUGO Event Group. Additional charges may apply for changes to equipment, staffing, transportation, custom orders, or other event requirements.

7. RENTAL EQUIPMENT & RESPONSIBILITY

All rental equipment remains the property of LUGO Event Group or its respective supplier.

Customers are responsible for proper use and reasonable care of rental items while in their possession or control. Customers may be responsible for missing, lost, stolen, or damaged equipment beyond normal wear and tear, as specified in the service agreement and permitted by law.

8. DELIVERY, SETUP & PICKUP

Delivery, setup, breakdown, and pickup arrangements will be specified in the confirmed service agreement.

Customers must provide reasonable access, parking, loading areas, and necessary venue permissions. Additional charges may apply for delays, restricted access, excessive waiting, or services beyond the agreed scope.

9. EVENT STAFFING & THIRD-PARTY SERVICES

LUGO Event Group may provide or coordinate professional event staffing and other services through independent providers.

Staffing schedules, duties, and service requirements will be established in the service agreement. Additional staffing hours or changes requested by the customer may result in additional charges.

10. CUSTOMER RESPONSIBILITIES

Customers must provide accurate event information, including date, location, schedule, venue requirements, and service needs.

Customers are responsible for obtaining necessary venue approvals and permits unless otherwise agreed in writing. Customers must maintain a reasonably safe environment for event personnel and rental equipment.

11. WEATHER & UNFORESEEN CIRCUMSTANCES

Outdoor events and rentals may be affected by severe weather or circumstances beyond the Company's reasonable control.

LUGO Event Group reserves the right to suspend unsafe installations or operations when reasonably necessary. Rescheduling, credits, or refunds resulting from unforeseen circumstances will be handled according to the applicable agreement and law.

12. DAMAGES & ADDITIONAL CHARGES

Customers may be responsible for reasonable repair or replacement costs for rental equipment that is lost, damaged, or not returned.

Additional charges may apply for excessive cleaning, missing items, unauthorized extensions, or additional services requested during the event.

All additional charges will be documented and communicated to the customer.

13. LIABILITY & INSURANCE

LUGO Event Group will exercise reasonable care in providing or arranging agreed services.

To the extent permitted by law, the Company is not responsible for losses arising from circumstances outside its reasonable control or improper use of rental equipment.

Customers are responsible for obtaining event insurance when required by the venue, service agreement, or applicable law. Nothing in these Terms limits liability that cannot legally be excluded.

14. FAILURE TO COMPLETE PAYMENT

Failure to complete required payments by the established deadlines may result in suspension or cancellation of scheduled services following written notice, subject to applicable law.

LUGO Event Group is not obligated to provide services for which required payments have not been received, except as otherwise required by the applicable agreement or law.

Any cancellation or refund will remain subject to the provisions of Section 5.

15. DISPUTES & GOVERNING LAW

Customers should promptly contact LUGO Event Group regarding billing disputes or service concerns.

These Terms will be interpreted under the governing law identified in the applicable signed agreement, subject to mandatory consumer protection requirements.

16. CONTACT INFORMATION

For reservations, cancellations, payment questions, or service-related concerns, please contact:

LUGO Flowers, LLC dba LUGO Event Group

Website: www.lugoeventgroup.com
Email: info@lugoeventgroup.com

Last Updated: November 10, 2026